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Sales > Sales Force Management

Browse through our extensive list of free Sales Force Management magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.

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Please Don't Go - Tips for Improving Customer Retention A step-by-step guide for using predictive analytics to improve customer retention..
How to Build Great Customer Journeys Make Each Touchpoint a Meaningful Experience..
Customer Support Training Playbook by Lessonly A step-by-step guide for building a comprehensive training playbook for your customer support..
5 Customer Satisfaction Templates You Can Use Right Away Begin or improve your customer satisfaction program with these 5 ready to use..
The Impact of Direct Dials on Sales Productivity Why improving your call to connect rate is the key to beating sales goals...
B2B Contact Data Providers The circumstances may have changed, but expectations for sales productivity have risen...
SMART RETAIL NEWS Is the global news source for advances in M2M innovations in retail...
Find the Best 2017 Field Service Software - Get FREE Custom Price Quotes Simplify your field service software evaluation process in one easy..
How to Build Great Customer Journeys Make Each Touchpoint a Meaningful Experience..
5 Insights About Sourcing and Developing Strategic Partnerships See what insights an industry leader gives on sourcing and developing..
7 Steps to Elevate Your Customers' Experience Learn how to walk through your customer's journey in order to improve their satisfaction and..
Sales Negotiation Mistakes that Kill Deal Profitability Are your team's seemingly small discount concessions doing major hidden damage to..
10 Keys to Sales Onboarding Success Learn how sales onboarding can drive your revenue and profits...
Sales Training Playbook by Lessonly A step-by-step guide for building a comprehensive training playbook for your sales team...
Why Customer Experience is the Ultimate Marketing Tool Ease speed, and accuracy is the 1-2-3 punch that will keep your customers loyal for..
What's Your Purple Goldfish How do you stand out in a sea of sameness?..
Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
Reporting & Metrics to Improve B2B Customer Support What the best of the best are tracking to improve ROI and increase customer satisfaction..
Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
Successful Selling Matt Heinz explains how to attract, manage, close and keep more business in a buyer-centric world...
How to Coach Sales in the Digital Age Training develops sales people, coaching develops sales champions...
6 Tips For Hitting Quota While Doing More With Less Get practical advice to help your sales team rise to the challenge, every quarter, with..
Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
Bringing 'Communications' Products to Life: An Innovative Marketing Strategy Isn't it time your network and telecommunications..
Quantifiable Advantages through Remote Systems Management Covers business advantages, including the ROI implications, of managed service..
Be Your Customer's Hero - Book Summary This book expertly details the inside route to heroic customer service...
Best Practices for Sales Engagement Discover 5 steps to improve your sales pipeline and forecast...
Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
Visual IVR vs Other Self Service Options (Chat, Click to Call, Co-browse, Virtual Agents) Find out how Visual IVR compares and contrasts to..
Guiding an End to End Customer Journey Learn how to create the perfect customer experience every time...
CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..
Best Practices for Integrating Social Media and Customer Service for Bottom Line Results With the megaphone of social media, even a few..
7 Ways Field Service Organizations are Leveraging Technology In recent years the field service industry has forever been changed by new..
The Salesperson is Dead...and Other Sales and Marketing Myths Learn about seven common and pervasive sales and marketing myths that might be..
7 Field Service Strategies to Boost Customer Loyalty In the ever-growing industry of field service, something all organizations value is..
Why SaaS Companies Should Use the Phone for Support Learn how to convert more customers, increase their satisfaction and keep them loyal..
The 2016 Sales Framework: Set Your Sales Team Up For Success By Guiding Them To Results Recent research has shown that the sales process is..
The Zuora Product Overview: Build your Subscription Business With Zuora Zuora is the world's leading subscription management platform. Our..
Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
5 Keys to Managing and Motivating Millennials Full of tips you can start using today to effectively manage, motivate, recognize and reward..
Five Instincts Causing You to Lose Control of Your Deals This eBook for sales leaders illustrates how you can curb your impulses and regain..
Discover How to Build Great Customer Journeys Your customers are on a journey. Make Each Touchpoint a Meaningful Experience..
Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
5 Key Factors Transforming the Mobility of Field Services Learn how “going mobile” increases field service efficiency, customer..
5 Reasons to Make Pricing Guidance Part of Your Quoting Solution Do you leave money on the table when quoting configured products and..
Sales Forecasting: Turning Data, Analysis and Process into a Realistic View of your Business's Future Sales forecasting is often looked upon..
Do You Know What Customers Are Paying for Your Food Products? Find out why price is one of the most powerful levers available for food..
42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
Is Web Self-Service Right for Your Utility Company? Recognize the 6 tell-tale signs that your utility company and your customers are poised..
Treat Your Customers Better with Best of Breed Content Management Systems Find out why suites may not hit your customer journey sweet spot...
3 Phases of Value Driving Sales Enablement Want to know why most B2B organizations often get sales enablement wrong (hint: it's not all..
Build your Subscription Business With Zuora Our cloud-based software empowers businesses to launch subscription models and manage the entire..
An Action Plan for Making Good Customer Service a Reality A big reason is that most organizations never bother to put all of the essential..
Modeling Complex Products Trying to remember which products are compatible with each other and the sheer number of different possible..
Checklist: How B2B People Learn to Love Their Sales Data In a recent study, Aberdeen provided a data and performance-driven bridge between..
The Top 5 Tools for Social Proof (and Why They Matter Now More Than Ever) Gain insights into the most cost effective way to secure social..
The Startup Guide To Building The Best Sales Team: Tips, Tricks and Hiring Techniques Whether you are a beginning stage startup looking to..
Secrets to Successful Inside Sales Management Learn a variety of best practices, techniques and ideas to both tactically and strategically..
Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
Building a Customer Experience Strategy Customers will not be won on the price page or by product features, but rather on the entirety of..
The Ying and Yang of Telecommuting Your definitive guide to the benefits and pitfalls that come with the new era of work...
Viewing CRM as Change Management: A Best Practices Guide This white paper provides some best practices for identifying the right people and..
Deploying Online Self-Service: The Definitive Guide If you're curious about getting online self-service right, but feeling like you..
The Sales Resume Handbook Are you a sales person starting to look for a new job? This eBook is your step-by-step guide to creating a sales..
How Mobile Printing Enhances Efficiency in Route Accounting & DSD Learn how your route delivery and sales staff can make more stops and..
Hire Right, Higher Profits -- Free eBook Excerpt and 20% Off Book Offer The Executive's Guide to Building a World-Class Sales Force..
Top Ten Reasons to Move Your Contact Center Operations to the Cloud Moving your contact center to the cloud, though deceptively easy to do,..
Learn Why Analyst Firm Ovum Names SugarCRM a Leading CRM The latest release of SugarCRM's flagship product gives users new tools to build..
Building a Data-Focused Sales Organization Infuse your sales team with smart selling strategies...
Managing Business Transfer through Improved Design Win Tracking: Key Drivers for Successful Growth In this white paper, learn about the key..
Fighting the Forgetting Curve Did you know that companies using video meetings achieve 68% of overall sales quota over the last 12 months,..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This white paper for high-tech customer service..
Customer Service Knowledge Management: Strategic & Implementation Tips Design agent workflows and customer experiences in minutes. Read this..
Customer Journey Mapping in the Contact Center Understanding your customer at every point in their journey is key to creating a..
The Definitive Guide for Better Pricing Give your business a competitive boost by optimizing your pricing strategy. By focusing on four key..
Aberdeen Checklist: How B2B Salespeople Learn to Love Their Data In a recent study, Aberdeen provided a data and performance-driven bridge..
Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
Is there a difference between CRM reporting and sales analytics? CRM dashboards contain core data around customers, prospects, opportunities..
6 Sales Compensation Problems that Require Urgent Diagnosis Fix these problems before they start impacting performance..
Marketing to the Masses with SugarCRM Explore some of the key issues facing marketers, as well as the ways in which SugarCRM's automated..
Service Failure Are you endlessly trying to improve your organization's customer service efforts, but getting so-so results? There may be a..
Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
Top Tools for Optimizing Your Sales Team It's a simple fact - if your sales team has the data and tools to reduce the level of friction in..
Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application You?ve outgrown Excel. Using your email..
Top Tools for Optimizing Your Sales Team It's a simple fact - if your sales team has the data and tools to reduce the level of friction in..
The State of Resilience & Optimization on IBM Power Systems (System i and System p) Read this review to learn the data protection, recovery..
Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
Xerox Knowledge Management Xerox provides support for hundreds of products to its global customer base. Its reliance on a system of..
What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client's Guide Our latest eBook is your guide to everything you..
4 Ways Better Market Segmentation Leads to Higher Sales Personalization and customization due to better market segmentation go hand-in-hand..
Gaining Customer Loyalty with In-Store Personalization Find out the data-driven, online-inspired tactics retailers like you are using to..
An Introduction to Hiring For the Modern Sales Engineer Take an in-depth look at the growing Sales Engineer role and learn how this position..
4 Best Practices for Growing Your Insurance Business Today's consumers have more insurance options than ever before. And they know it...
5 Management Blunders Causing Sales Impotence A brief manifesto calling for the return of inspirational leadership, delineation of duties..
Top 12 Things to Look for in a Great Mobile Chat Solution This white paper focuses on top 12 things to look for in a mobile chat solution...
The Benefits of Video in a Converged Communications Environment This Frost & Sullivan brief will identify the benefits of video..
Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
7 Best Practices for Business Process Management in Customer Service Effective customer service is not just about service experiences but..
The US Contact Center Decision-Makers' Guide 2015: The Mobile Chapter Your customers are mobile and digital - are you?..
High Tech Customer Service in the Cloud - Getting Past the Hype This webcast examines best practices for hosting knowledge management and..
6 Tips for Ensuring Error-free Incentive Compensation Results, Payments, and Reports - Practical tips & tricks from the experts..
The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
Power Prospecting Sales Kit It’s not uncommon to lose focus on your pipeline--or funnel--and consistently filling it with new..
Creating an Effective Sales Catalog An effective sales catalog is a key part of CPQ, because it makes it easier for salespeople to find..
The Perfect Storm in Enterprise Video: Act Now or Get Left Behind Find out the trends impacting collaboration in the enterprise and the..
Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
5 Top Procurement Tips for Seeking an Outsourced Contact Center Finding the right contact center for you is going to take more than a..
4 Ways Better Market Segmentation Leads to Higher Sales There's more to sales growth than more reps, better products or lower prices. Sales..
Five Steps to Manage the Customer Journey for B2B Success Learn five solid steps any organization can take towards aligning their internal..
How To Do Customer Support Ticket Triage in B2B The ultimate guide to optimizing customer support responsiveness..
Resilience & Optimization on IBM Power Systems: Surveys of IBM i and AIX Users Read this review of the data protection and recovery..
Empowering Sales with Self-Service BI Does your organization have concerns over how to support your sales team?..
Six Best Practices for Nurturing High Performing Teams Discover how to create innovative teams, who not only vastly improve our business but..
Which Comes First: The Contact Center Site Visit or the RFP? At the end of the day, finding the best-fit partner for your outsourced contact..
Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
How Does Customer Experience Impact Angry Customers? Let's look at how the customer experience of an angry customer informs strategy, and..
Small Business CRM Systems: How To Increase Sales And Retain Valuable Customers CRM is widely known as an automated means of collating and..
How To Clone Your Closers The Sales Leaders Challenge: How do you Clone your Closers and drive productivity?..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...
Can You Train Contact Center Agents in Empathy? Learn how to train your contact center employees in empathy...
Would You Fire a High-Performing Sales Jerk? Learn from your Best-in-Class peers and competitors how to maintain a healthy balance between..
5 Tips for Ensuring Strategic Alignment of Incentive Compensation Plans -Suggestions for success from Optymyze experts..
Modern Survival Guide for Pipeline Generation A sale is a journey that you undertake with your prospect...
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
Six Tips for Putting Your CRM into Overdrive Learn six tips for optimizing your CRM deployment in this informative white paper...
T&E Expense Management and the Social Media Enterprise Learn how the social enterprise, the cloud, and mobile and integrated technologies..
Email Power Prospecting Sales Kit Email prospecting is hot and it feels much less threatening than cold calling...
10 Things You Can Do with the iWay Salesforce.com Adapter The iWay Salesforce.com adapter is a robust, market-leading tool, which provides..
Best Practices for Adding Self-Service Kiosks to your Store Learn how implementing self-service kiosks in your grocery store can reduce..
Predictable Revenue - Summarized by Actionable Books Change the way you think about sales and give your team the tools to be able to..
Hidden Gems: The Ultimate Strategy to Find High Value Prospects Learn how to find high value prospects by identifying when they're most open..
Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source Learn about the recent development of solutions based on..
Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
A Guide to Knowledge Management Software for Service and Support “The KM Market Landscape” helps define a software category..
Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
Are There Criminals On Your Sales Team? Learn how to structure a criminal background check program for use with sales candidates...
Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
Use KANA SEM to Take the Pain Out of Assisted-Service There are the pain points of assisted-service. KANA Service Experience Management is..
Optimizing Sales Engagements: Selling at the Speed of Change To explore how effectively sales organizations are dealing with change, CSO..
Voice of the Customer: The New Digital Frontier As more customer interactions become digital, marketers have a never-before-seen opportunity..
Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
The Good, The Great And The Positives of Selecting The Right Telemarketing Company Widely used by businesses of all size, telemarketing..
Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
The Small Business Guide to Virtual Receptionists Customer relationships are built on trust--a process that begins with the first phone call...
UniCredit Monitors 1,000 Apps from One Platform With a single view, UniCredit can identify issues and proactively prevents incidents...
The State of Mobile Enablement in Sales and Marketing Only 23% of sales organizations are currently mobile-enabled yet, 75% of companies..
Business-Grade Video Conferencing for SMBs: Enhance Your Employees' Productivity Today This Frost & Sullivan white paper will detail the..
Qlik Executive Brief: The Link Between Sales Analytics and Sales Performance An organization's ability to grow revenue in a sustainable,..
Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
Push Sales Productivity to the Next Level How can sellers capture prospects attention?..
Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center? Is your contact center outsourcer just another..
Designing the Great Web Self-Service Experience Customer Service Directors, find out how to design your site for usability, findability and..
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
5 Tips for Leveraging Changes in the Incentive Compensation Plan Process - Practical suggestions & tips from the experts..
Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
Accelerating Business with Automation and Workflow Efficiencies How SunTrust Banks saved $2 million annually in operating costs, improved..
Customer Support Training Calendar by Lessonly Create an engaging and ongoing team training plan with the Lessonly Customer Support Training..
37 Techniques to Achieve Excellent Customer Service Find out how to make customer interactions more personal, professional and effective...
The Impact of Content Effectiveness on Sales and Marketing Content is a nexus between the sales and marketing functions in most..
When to Pilot Your Outsourced Customer Support Program When the “customer support formula” to scale doesn’t feel right..
Using Social Media as a Customer Service Platform Good customer service on social media can make the difference between an angry churn or a..
Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
Make Support Social: Turn Customer Engagement into Customer Success This paper for Customer Service Professionals examines trends in social..
The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
The Economist Intelligence Unit: Unique Selling Points According to a recent global Economist Intelligence Unit survey, 84% of organizations..
Accelerate Your Revenue With Effective Sales Onboarding Download the sales onboarding guide trusted by 100+ companies...
Navigating Generational Differences in the Contact Center Workforce Learn how to work through generational differences in the Contact Center...
5 Strategies for Leading a Quota-Busting Sales Team How can you get your sales team to consistently overachieve?..
Stop Out-Of-Control Discounting in 4 Easy Steps Build a strong foundation to preserve your market share and profit margin using these 4..
High-Tech and Telecom Customer Service and Support: Knowledge Management is NOT an Add-on! This paper for high-tech customer service..
Top 6 Reasons Why REVVY CPQ Outperforms Sequential Rules Engines The Real strength of a great CPQ solution lies in its seeming simplicity...
The Ultimate Guide to Customer Storytelling Customer storytelling is the most powerful way to engage your community, drive sales, and..
Everything You Need to Know about Call Center Service Level Learn how to ensure that your team is optimizing service level in your call..
Getting Closer to the Customer: A Challenge for the C-Suite Getting Closer to the Customer is an Economist Intelligence Unit report which..
Understanding: E-Business Sales Funnelâ„¢ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
9 New Customer Behaviors that Could Sink Your Company Customer behavior has changed more in the past few years than in the previous fifty...
Delivering the True Potential of CRM Through the Individual Customer relationship management software has been used by organizations of all..
The Sales Kickoff Content Cookbook “Cook up a batch of yummy sales materials from the ingredients readily available at your annual..
The Definitive Guide to Mobile Sales Enablement 70% of sales organizations using tablets are realizing a positive ROI. Learn how mobile is..
The Data-Inspired Art of Growing Customer Relationships We've all heard of data-driven marketing. Learn how to be data-inspired...
Align or Die in the Age of the Customer Discover six ways modern CRM can help you delight customers and drive growth...
Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
The Video Conferencing Playbook: Selecting the Right Video Solution for Your Environment This guide explains the video conferencing..
6 Tips for Improving Sales Compensation Communications to Drive Desired Behaviors -Suggestions for success from Optymyze experts..
The Link between Sales Analytics and Sales Performance From 24-hour business news channels and financial news websites, to social media..
Tested CRM Solutions to Increase Sales and Retain Valuable Customers CRM systems are increasingly being used by businesses to acquire,..
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money? New data on consumer behavior shatters the hype about..
Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
Angry to Evangelist - Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
Leveraging Mobile Engagement to Boost Sales, Service, and Customer Satisfaction This white paper focuses on the engagement aspect of your..
Whiteboard Selling: Empowering Sales Through Visuals--Free Sample Chapter Create compelling whiteboard presentations to engage your..
Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook thinkaboutCRM.com has put together a helpful eBook to help..
What You Need to Know When Looking for a New Contact Center Outsourcer Everything you need to know about outsourcing your contact center...
Unlock the Power of Your Field Service Teams with Mobility Learn Why Mobile Technology is a "Must Have" for Successful Field Service..
Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
5 Things You Can Do to Make Your Customer Experience Stickier Tactics for Boosting Engagement and Brand Affinity...
Virtual Assistants & Self Service: Are Animated Digital Characters for Real? Examine some of the key initial considerations that should be..
The New Benchmarks for Pricing Excellence Discover best practices and capabilities that are setting new standards for Pricing Excellence in..
Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
The Evolution of Self-Serve Customer Service If you’re looking to outsource your call center, self-serve at some level will likely be..
After the Deal is Sealed: Should Sales Care About Service You'll wonder why organizations haven't already built a (stronger) bridge between..
Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
Selling Value: Increasing Customer Retention and Profitability Changes in the marketplace and your customers' business open the door for..
Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
An Introduction to Hiring For the Modern Sales Operations Manager Take an in-depth look at the growing roles within Sales Operations and..
Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
Is the Customer Really Always Right? Are your Contact Center Agents trained to tell customers 'no'?..
The Art of Using Data to Nurture Your Best Leads Marketers, discover how to use data to uncover the full potential of a lead...
The Ultimate Guide to B2B Customer Support Hint: It's not the same as B2C!..
CSO Insights: Sales Enablement Optimization Study 2015 Key Trends Analysis “The fact that we need to reinvent how we sell is clear to..
Best Practices for Integrated Listening Provide feedback opportunities at all major customer touch points/transactions...
How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
CRM Time-to-Value: Achieving Early Success with Your CRM Deployment You're considering a Customer Relationship Management (CRM) system for..
Shifting the Balance of Power to Your Sales Team 7 ways leading B2B companies are arming their sales teams to protect value and margins when..
5 Ways To Get More Sales Out of Marketing Sales and marketing. They're lumped together so much in conversation, you'd think they're a..
T&E Expense Management and the Social Enterprise With expenses related to Travel and Entertainment (T&E) encompassing 8% to 12%..
Best Practices for Implementing an IP/SIP Contact Center Companies around the world are facing a critical conflict: the need to cut costs in..
The 7 Habits of Effective Sales Enablement Leaders Effective sales enablement prepares reps for "the moment of truth," i.e. when..
Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration Learn how to simplify data integration..
Adding Value Research Brief for Affinity Organizations The more information people share online, the more they have at risk...
Improving Channel Margins with Channel Revenue Management In this Model N white paper, receive insights into the main challenges around..
6 Sales Compensation Problems that Need Urgent Diagnosis -Prevention is better than cure..
Learn How a Call Center Can Deliver Big Benefits to Small Businesses Your business' call center software is a critical purchasing decision...
Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy The swiftness with which..
Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
Geek Out 3: Geek out on the Cloud-Based Infrastructure of Google Apps Learn how Google's global, multi-tenant infrastructure meets the..
The Customer Service Book Bundle -- A 313 Page Sample from Berrett-Koehler Create a customer service environment that attracts and maintains..
Global Price and Margin Management Not only can price management add significant value, it can often deliver it faster, at a lower cost, and..
10 Ways to Measure Translation ROI How do you measure the value of translation? The ROI calculation depends on what matters most to your..
How Social Intelligence Increases Revenue for B2B Sales Teams Discover how social insights are quickly becoming a crucial asset to help reps..
5 Tech Trends Redefining the Customer Experience How to win friends and influence customers...
The Ten Commandments of Customer Service This cheat sheet covers ten fundamentals of customer service to help your business excel...
Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
Weighing the Pros and Cons of Cross-Trained Contact Center Agents Should you cross-train your contact center agents? Or should they be..
Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
The ROI of Customer Support Business to business customer support is not the cost-center it was once seen to be. When done right, it can..
Don't Take 'No' From a Prospect. Learn How To Capture Interest Through Sales Development. Learn how to build a high-performing Sales..
Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
Death of the Contact Center: Are the Rumors True? As consumers rapidly embrace the web and mobile devices for fast answers to questions, is..
The Less Obvious - But Equally Important - Role of Your CMS What your CMS really needs to deliver beyond customer experience management...
Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
Social Media Monitoring vs. Social Media Analytics Customer Service Directors, learn how social media analytics can make sense of online..
Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
Secrets to Optimize Field Service for Better Customer Experiences Field service technicians are quite often the only representatives that..
Is Web Self-Service Right for Your Financial Services Institution? Find out if your financial services organization is meeting your..
Live Chat Best Practices The benefits of live chat are numerous, but only if it’s being used correctly. We’ve put together a..
Guide to Self-Service for B2B Customer Support How to properly implement customer self-service support in business to business...
How to Harness the Power of a Subscription Business Model to Bolster Revenues Subscription businesses are focused on customer retention and..
High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
Three Secrets to Implementing an Outsourced Customer Service Program Before you implement an outsourced call center program, read these..
5 Ways CPQ Keeps Your Sales Pipeline Moving Is your company ready to grow? Find out how CPQ solutions help to increase sales efficiency and..
How to Choose the Best Path to Better Pricing Explore the two different approaches that B2B companies are using to improve their pricing...
Providing Great Customer Service- Creating an Exceptional Customer Experience Providing great customer service is so much more than..
Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
Tiered Customer Support is Dead! And That's Good for Business..
Anonymous Users Are People, Too In this eBook, we outline how to identify anonymous users, convert them into known users, and turn them into..
Effective B2B Marketing Content That Will Lead to Sales Growth Effective marketing content leads to increased sales productivity, more..
Avid Technology Choosing Commercial Open Source for CRM Success - Case Study Avid Technology standardizes its global salesforce on SugarCRM...
Virtual Assistant Technology and the Contact Center Discover how to maximize cost savings and increase agent performance by reducing cost..
Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
Grow Your Business with Improved Field Service Efficiency! Free guide includes ”Best-in-Class” performance comparison and 5..
10 Reasons to Consider a Cloud-Based Contact Center Solution Drive new sales. Improve customer service. Cut costs per call. These are just a..
The Truth About Attrition in the Contact Center At first glance, attrition seems like a chink in the armor for contact centers...
Six Tips for Putting Your CRM into Overdrive Learn six tips for optimizing your CRM deployment in this informative whitepaper...
Is Web Self-Service Right for You? Recognize the 6 tell-tale signs that your organization and your customer are poised to benefit from next..
Video Beyond the Conference Room Discover innovative solutions for public safety, crisis management and national security...
5 Ways to Improve Sales Performance with Analytics What are sales leaders saying about their performance - and that of their team?..
Unified Communications Guide: The Business Case for Unified Communications in the Contact Center Unified Communications (UC) systems make a..
Driving Customers to Online Self Service Customer Support Reduce costs and increase customer satisfaction through self-service customer..
Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
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